Equip Cost Zero

Help and FAQ

Answers to the questions we hear most

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Ordering and designing

How do I order?

On the store page, choose Shirts & Hoodies or Mugs & Glasses, pick a design, then choose the product, color and size. Check the preview, add it to your cart and check out. You can add up to 20 designs to one cart, and up to 10 of the same design.

Where do the designs come from?

Every design is our own: original jokes and puns for people who play Magic, set in our own type with simple shapes we drew. They don't use card images, card artwork, card frames, mana symbols or the Magic logo.

Is the preview what will actually print?

Yes. The preview shows the design at the same position, size and proportions that are sent to print, on photos of the real products. Hover over the preview (or tap it on a phone) to zoom in. Colors on screens vary a little, and garment-dyed and heathered fabrics vary from batch to batch, so your item may look slightly different from the photo.

What are the "Optional extras"?

On clothing and the mug, most designs print as just the text. Under "Optional extras" you can add a small fan of plain cards with our emblem above the text, or the Equip Cost Zero logo with our tagline under it. On light colors the design prints in dark ink, and on dark colors in light ink.

How does the pocket tee work?

A real pocket is only about 3 by 2 inches, so the pocket carries the Equip Cost Zero logo and your design prints large on the back.

How are the mug and glasses printed?

The 11 oz white glossy mug prints the design on both sides, so it faces you whichever hand you hold it in, with our logo small on the side opposite the handle. It's dishwasher and microwave safe. The 16 oz can-shaped glasses are UV-printed on both sides, with our logo small in between; hand wash them to keep the print bright. Blurza's Glasses has a pair of bent spectacles on the far side instead of a second copy, so they land over your eyes when you drink.

Can I change my order after I pay?

Production starts quickly, often right after payment, so we usually can't change an order. If you need to change an address or cancel, email us right away with your order number. If it hasn't gone into production yet, we'll cancel it and refund you in full. See Shipping and Returns.

Designs and print quality

Are these official Magic: The Gathering products?

No. Equip Cost Zero is an independent shop, not affiliated with, endorsed by or sponsored by Wizards of the Coast. Our designs are original jokes about the game. Magic: The Gathering is a trademark of Wizards of the Coast LLC.

How sharp is the print?

Our designs are made at full print resolution, so lettering prints crisp. Clothing is printed directly into the fabric with water-based inks, which gives a soft feel; the mug and glasses are printed with durable inks made for them.

Can I suggest a design?

Yes, please. Email us your joke or pun. We add new designs regularly.

Sizing and products

How do the garments fit?

All styles are unisex. The Bella + Canvas tee and long sleeve fit closest to the body, while the Comfort Colors tees and the Gildan hoodie are roomier. If you're between sizes, we suggest sizing up.

What are the garments made of?

Each order is printed on blanks from established brands: Bella + Canvas 3001 and 3501 (soft, lightweight cotton), Comfort Colors 1717 and the pocket tee (heavyweight, garment-dyed cotton) and Gildan 18500 (heavy blend fleece hoodie). The mug is 11 oz glossy ceramic, and the glasses are 16 oz clear glass. The store page has the details under "Where do the garments come from?".

How do I wash my shirt, hoodie, mug or glass?

Wash shirts and hoodies inside out in cold water, dry on low or hang, and don't iron directly on the print. Hand wash the glasses. See the care guide.

Shipping and tracking

How much is shipping and how long does it take?

Shipping is free on every order to addresses in the United States. We don't ship internationally yet. Printing takes about 2–5 business days and then your order ships. Most orders arrive within about 1–2 weeks of ordering. These are estimates, and delivery can take longer during holidays, bad weather or carrier delays.

How do I track my order?

Sign in to My orders with the Google account that uses the email address you ordered with. You'll see your order's progress and, once it ships, a tracking link. Tracking appears as soon as the carrier has it.

Why did my items arrive in separate packages?

Items in one order are printed and packed separately, so they may ship and arrive on different days. Each one is tracked in My orders.

I entered the wrong address. What do I do?

Email us right away with your order number and the correct address. If the order hasn't gone into production, we can fix it. If a package comes back because of a wrong or incomplete address, we'll contact you to reship it, and a reshipping fee may apply.

Payment and account

Is checkout secure?

Yes. Payment runs on Stripe's secure checkout. Your card number goes straight to Stripe and never reaches us. We don't store your payment details.

Do I need an account to order?

No. You can check out as a guest with your email address, and a receipt is sent to that email. An email is required so we can send your receipt and order updates.

How does "My orders" sign-in work?

You sign in with Google, which only confirms your email address. We never see your Google password and we don't keep a separate list of accounts: your orders are found by the email address you used at checkout. If you ordered with a different email, sign in with that Google account instead. Signing in before you check out fills in your email and ties the order to your history.

What does the charge on my statement look like?

It appears as EQUIPFORZERO.COM.

How is my information used?

Problems and returns

My order arrived damaged, misprinted or wrong. What do I do?

We'll make it right. Email [email protected] within 30 days of delivery with the email you ordered with, your order number, clear photos of the problem (the whole item plus a close-up) and a short description. After we confirm the problem, we'll send a free replacement or a full refund, whichever you prefer. You don't need to send the item back.

Can I return an item for the wrong size or a change of mind?

Every item is printed just for you, so we can't accept returns or exchanges for a different size, color or design, or for a change of mind. Please check your choices in the cart before you pay, and see the fit notes above if you're between sizes.

My package is lost or hasn't arrived.

Check the tracking in My orders first. If it's well past the estimated delivery date, email us within 30 days of that date with your order number and we'll replace it or refund you.

How long do refunds take?

Approved refunds go back to your original payment method right away on our side. Your bank may take several business days to show the credit.

What isn't considered a defect?

Small color differences, minor placement differences (a print sitting slightly higher, lower or to one side), softer fine detail than on a screen, and normal wear or damage from washing against the care instructions.

I want to dispute a charge. What should I do first?

Please contact us first. We reply within 3 business days, and fixing a problem directly is faster for you than a bank dispute.

Full details are in our Shipping and Returns policy.